Terms of service

Terms governing the use of Furnible services and the purchase of products from Furnible Pty Ltd.

Effective date: 15 August 2026
Issued by Furnible Pty Ltd, an Australian proprietary company. Furnible Pty Ltd is the contracting seller responsible for orders accepted through this website, including fulfilment, customer service, eligible refunds and warranty obligations.

Important: This document must be read together with any product page, quotation, invoice, order confirmation and other Furnible policy expressly incorporated into your purchase. Nothing in this document excludes rights or remedies that cannot lawfully be excluded.

1. About Furnible and these Terms

These Terms of Service (Terms) apply to the website at furnible.com, our online store, quotations, invoices, consultations, showroom and factory-access services, design services, customer support channels and purchases from Furnible Pty Ltd. In these Terms, Furnible, we, us and our mean Furnible Pty Ltd. You and your mean the person or organisation using the Services or placing an order.

By accessing the Services, creating an account, requesting a quotation, approving specifications, paying a deposit, placing an order or otherwise purchasing from us, you agree to these Terms and to the policies incorporated by reference. If you place an order on behalf of a company or another person, you confirm that you have authority to bind them.

A product page, written quotation, invoice or order confirmation may contain product-specific or project-specific terms. If there is an inconsistency, the order-specific document prevails for that order, followed by these Terms, the Shipping Policy, the Refund and Returns Policy, the Warranty Policy and any other incorporated policy, unless mandatory law requires otherwise.

Consumer rights: Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded. Consumer rights may differ by country and may continue beyond any voluntary Furnible warranty.

2. Eligibility and permitted use

You must be legally capable of entering a binding contract. If you are under the age of majority in your jurisdiction, you may use the Services only with the involvement and consent of a parent or legal guardian.

You may use the Services only for lawful purposes. You must not interfere with website security, introduce malicious code, scrape or copy substantial parts of the website, attempt unauthorised access, impersonate another person, submit false information, use the Services to infringe intellectual property, or use the Services in a way that could damage Furnible, our customers or our providers.

We may suspend or restrict access where reasonably necessary to protect the Services, investigate misuse, comply with law or prevent fraud. Where practicable, we will give notice and an opportunity to address the issue.

3. Products, images and descriptions

We take reasonable care to describe products accurately. Product descriptions, dimensions, specifications, materials, photographs, videos, samples, computer-generated images, interior renders and lifestyle images are provided to help customers evaluate a product. They are not a substitute for checking the final written specification for a made-to-order or custom order.

Colours and textures can appear differently because of lighting, photography, image editing, screen settings, dye lots and surrounding materials. Decorative objects, rugs, cushions, lighting and other styling items shown in an image are not included unless the product description or order confirmation expressly says they are included.

Measurements are approximate unless stated as exact. Handcrafted products and upholstered products may have small variations arising from manual production, material behaviour and normal production methods. We do not apply a universal percentage tolerance. Whether a variation is acceptable depends on the product type, the approved specification, industry practice, the effect on function and appearance, and any mandatory consumer law.

3.1 Natural materials and handcrafted character

Timber, veneer, leather, marble, travertine, stone, wool, silk and other natural materials vary from piece to piece. Grain, knots, veining, pores, mineral deposits, healed scars, shade, texture, pattern, patina and natural markings are part of the material and are not defects unless they materially depart from the agreed description or make the product unsuitable for its intended purpose.

Where multiple pieces are ordered, we will take reasonable care to achieve a coherent appearance, but exact matching cannot be guaranteed across separate slabs, hides, timber boards, dye lots or orders placed at different times.

3.2 Upholstery, cushioning and comfort

Foam, fibre, feather and down-filled cushions soften, settle and develop creasing through normal use. Cushion firmness may feel different depending on room temperature, body weight, cushion size, upholstery tension and the stage of use. Regular rotation, plumping and redistribution of fillings may be required. Normal settling and comfort changes are not defects by themselves.

3.3 AI, digital and room-planning outputs

Any AI-generated image, room plan, digital mood board, visualisation or product placement is conceptual unless expressly incorporated into a signed specification. It may not reproduce exact scale, colour, lighting, material texture, construction detail or site conditions. You remain responsible for confirming dimensions, access, suitability and professional installation requirements before ordering.

4. Availability, quotations and order acceptance

Website listings and quotations are invitations to place an order and do not by themselves create a contract. Your order is an offer to purchase. A contract is formed when we issue written acceptance or an order confirmation after receiving the required payment, or when we begin performance with your knowledge.

A quotation is valid for the period stated in it. If no period is stated, it is valid for 14 days. A quotation may be revised before acceptance if exchange rates, freight rates, taxes, raw-material prices, quantities, specifications or delivery requirements change.

We may decline an order before acceptance for legitimate reasons, including material unavailability, delivery restrictions, sanctions, suspected fraud, safety concerns, obvious pricing errors or inability to meet the requested specification. If we cannot accept an order after taking payment, we will refund the affected amount.

We may limit quantities where reasonably necessary to prevent fraud, address supply constraints or comply with distribution arrangements. Any limit will be applied reasonably and will not affect an accepted order without your agreement, except where required by law or where performance becomes impossible.

5. Customer specifications and approvals

You are responsible for checking the final product name, quantity, dimensions, orientation, configuration, material, colour, finish, upholstery, electrical specification, delivery address and access requirements before approving an order. Production drawings, material schedules and written specifications approved by you form part of the contract.

If instructions conflict, we will ordinarily rely on the most recent written approval. We may ask for clarification before proceeding. Delays caused by missing, inconsistent or late information may extend the production schedule.

A sample or swatch represents the general character of a material but may not exactly match the final item. Samples can age, oxidise or fade. Final production may come from a different batch, hide, slab or board.

Where you supply a design, trade mark, image, fabric, component or other material, you confirm that you have the right to use it and that it is suitable for the intended application. You are responsible for loss arising from a defect inherent in customer-supplied materials or unlawful customer instructions, except to the extent caused or increased by our negligence or failure to use reasonable care.

6. Pricing, currencies, taxes and errors

Prices are shown in the currency selected on the website or stated in the quotation. Currency conversion may be provided for convenience and may differ from the amount charged by your bank or card provider. Your provider may impose foreign-exchange fees or other charges that are outside our control.

The confirmed price includes the goods and services listed in the order confirmation. It does not include work, access equipment, storage, redelivery, installation, disposal, site preparation or other services not expressly stated.

Where an order is sold with Premium DDP delivery, the confirmed total includes ordinary international freight, customs clearance, import duties and destination taxes for the agreed eligible address, subject to the Shipping Policy. Additional costs caused by a changed address, inaccurate information, remote location, restricted access, abnormal inspection, missed delivery or requested premium service may be charged only after we explain the basis and, where practicable, obtain approval.

We may correct obvious typographical, calculation or pricing errors. If an error is identified before acceptance, we may withdraw the quotation or invite you to order at the corrected price. If a material error is identified after acceptance and it would be unreasonable to require performance at the erroneous price, we will offer the choice of proceeding at the corrected price or cancelling the affected item for a full refund.

7. Payment, deposits and fraud checks

Payment methods available at checkout or on an invoice may include major payment cards, bank transfer and other approved methods. Payment is subject to the provider’s terms and fraud controls.

Standard online orders are payable in full unless stated otherwise. Custom, project and trade orders may use a deposit or staged-payment schedule stated in the quotation or invoice. Production does not begin until the required payment, specifications and approvals are received.

A deposit for a custom or made-to-order product secures production capacity and may be used to purchase materials and begin work. Once procurement or production has started, the deposit is ordinarily non-refundable for change of mind to the extent it reflects reasonable costs and losses arising from the cancellation. This does not affect rights where we breach the contract or where mandatory law requires a remedy.

If a scheduled balance is not paid when due, we may pause production or delivery after giving reasonable notice. Any resulting lead-time change, storage or rebooking cost must be reasonable and directly related to the delay. Title does not pass until we receive cleared payment in full.

We may conduct identity, address and fraud checks and may request reasonable supporting information. We do not request full payment-card details through email or WhatsApp. You should report any suspicious payment request to us through the contact details in these Terms.

8. Changes and cancellations

8.1 Customer-requested changes

A change request is not effective until accepted in writing. Changes may affect price, lead time, material availability and performance. Once materials have been ordered or production has started, some changes may be impossible or may require remanufacture. We will explain any additional price or timing effect before proceeding.

8.2 Cancellation before production

For a standard item, a cancellation requested before dispatch will generally be approved if the order has not entered production or procurement. For a custom or made-to-order item, cancellation before production begins will generally result in a refund, less any clearly disclosed and non-recoverable third-party cost already incurred at your request, where permitted by law.

8.3 Cancellation after production begins

Made-to-order, custom, personalised and specially sourced products cannot ordinarily be cancelled for change of mind after material procurement or production begins. If we agree to a cancellation, we may deduct reasonable costs for materials, work completed, supplier commitments and other loss directly caused by the cancellation. We will not impose a penalty unrelated to our actual or reasonably anticipated loss.

8.4 Cancellation after dispatch

Once an order is dispatched, it cannot be recalled or cancelled as a pre-delivery cancellation. An eligible standard item may be considered for a change-of-mind return after delivery under the Refund and Returns Policy. Refusal of delivery does not automatically create a right to a full refund and may result in reasonable return, storage or redelivery costs.

9. Production and lead times

Most Furnible furniture is made to order. Unless a product page or order confirmation states otherwise, production is commonly estimated at 4 to 6 weeks after receipt of cleared payment, final specifications and required approvals. Complex custom products, large projects, specialist finishes, testing, public holidays and peak production periods may take longer.

A lead time is an estimate, not a guaranteed completion or delivery date. We will use reasonable care to meet the estimate and will communicate material delays. A delay does not by itself entitle either party to terminate unless the delay is substantial, the agreed purpose is materially defeated, or applicable law provides a right to cancel.

If a specified material becomes unavailable or is discontinued, we will propose a reasonably comparable alternative. We will not make a material substitution without your approval. If no reasonable alternative is accepted, either party may cancel the affected item and we will refund amounts paid for that item.

10. Shipping and delivery

The Shipping Policy forms part of these Terms. Unless otherwise stated, Furnible uses international ocean freight followed by local final delivery. Transit is commonly estimated at 4 to 10 weeks after dispatch, but route, destination, customs and local-carrier conditions can extend that period.

A delivery estimate is not a fixed appointment. The local carrier will ordinarily contact you before final delivery. You must provide a working telephone number, email address, accurate delivery address and any information reasonably required for customs or delivery.

Where the website refers to free worldwide shipping, this means standard Premium DDP freight is included for an eligible and serviceable address. It does not include remote-area surcharges, restricted-access services, stairs, hoisting, cranes, specialist installation, assembly, storage, redelivery or other services not expressly included.

10.1 Delivery service level

Unless the order confirmation expressly states room-of-choice, white-glove or installation service, standard delivery is to the safest accessible point at or immediately inside the building entrance, as determined by the local carrier and local conditions. Delivery personnel are not required to remove doors or windows, move existing furniture, carry goods through unsafe access, assemble products, mount items, remove packaging or use stairs beyond the included service.

10.2 Access and site readiness

Before ordering, you must measure doorways, lifts, corridors, stairwells, turns, ceiling heights and the intended placement area. You must disclose restricted access, weight limits, parking restrictions, building booking requirements, loading docks, islands, ferries, unsealed roads, construction sites and any need for stairs, hoists or cranes.

You are responsible for obtaining building approvals, reserving lifts, protecting floors and walls, ensuring safe access and having an adult authorised to accept delivery. If delivery cannot be completed because the item does not fit, access is unsafe, information was incomplete or no authorised person is present, reasonable redelivery, storage, waiting or return costs may apply.

10.3 Split deliveries and partial performance

Large or multi-item orders may be shipped or delivered in separate consignments. A delay affecting one item does not automatically entitle cancellation of unaffected items unless the items form an inseparable set or mandatory law provides otherwise.

10.4 Customs and DDP cooperation

Premium DDP delivery is arranged through appointed freight, customs and delivery providers. You may be asked to confirm identity, address, tax information or delivery details where reasonably required by customs or the carrier. Failure to provide required information may delay delivery and may cause storage or reprocessing charges.

11. Delivery inspection, packaging and transit damage

Inspect the outer packaging before signing. If there is visible damage, shortage or tampering, record it on the delivery document or carrier device where possible, photograph it and notify us promptly. Signing a delivery record without a notation does not remove non-excludable rights, but contemporaneous evidence helps us pursue the carrier and resolve the matter.

Keep the packaging, labels, crate, protective materials and all components until you have fully inspected the product and we have confirmed that they are no longer required. Do not discard evidence, assemble a visibly damaged item or continue using an item if doing so may worsen the damage or create a safety risk.

For claims that damage occurred during delivery or unboxing, we require a continuous, unedited video beginning before the sealed packaging is opened and showing the packaging, the complete unboxing process and all sides of the product. This is the primary evidence used to distinguish transit damage from damage occurring after delivery. If a complete video is unavailable, we will assess all available evidence and may decline a voluntary transit remedy where the cause or timing cannot reasonably be verified. This evidence requirement does not exclude rights that cannot lawfully be excluded.

Detailed claim requirements and reporting guidance appear in the Refund and Returns Policy. Freight damage is different from a defect that becomes apparent during normal use, which may be addressed under the Warranty Policy or mandatory consumer law.

12. Risk, title and responsibility for the goods

Risk of accidental loss or damage passes to you when the goods are delivered to you or a person you nominate, except where applicable law provides otherwise. If you arrange your own carrier, risk may pass when the goods are handed to that carrier, subject to mandatory law.

Legal title passes only after we receive cleared payment in full. Until then, you must not sell, pledge or materially alter unpaid goods, except to the extent such a restriction is not permitted by law.

13. Returns, refunds and exchanges

Our Refund and Returns Policy forms part of these Terms. Eligible standard products may be returned for change of mind within 90 days after delivery if all conditions are met. A 10% restocking fee applies, and the customer is responsible for approved return freight and any outbound delivery cost identified as deductible under that policy.

Made-to-order, custom, personalised, hygiene-sensitive and commercial products are not returnable for change of mind. This does not limit rights for goods that are faulty, unsafe, materially misdescribed or otherwise do not comply with mandatory law.

No return may be sent without written authorisation and return instructions.

14. Warranty and after-sales support

Eligible residential products are supported by the Furnible 3-Year Limited Warranty described in the Warranty Policy. The voluntary warranty applies in addition to mandatory consumer rights and does not shorten any period during which a product should reasonably remain of acceptable quality under applicable law.

Commercial, hospitality, rental, staging, office, retail, restaurant, hotel, developer and other non-domestic orders are covered only by the warranty expressly stated in the quotation or invoice, together with any mandatory rights that apply. Residential warranty terms do not automatically apply to commercial use.

You must follow reasonable care, maintenance, assembly and use instructions. Failure to follow instructions may affect a voluntary warranty claim only to the extent the failure caused or contributed to the issue. It does not remove unrelated mandatory rights.

15. Trade, project and commercial orders

Trade and commercial orders are also subject to the Trade and Commercial Terms where incorporated into the quotation, account or order confirmation. If there is an inconsistency for a trade order, the signed quotation or order confirmation prevails, followed by the Trade and Commercial Terms and these Terms.

Commercial purchasers must conduct their own suitability assessment for the intended environment, usage level, fire or building requirements, accessibility, electrical standards and regulatory approvals. Furnible does not provide architectural, engineering, certification or building-code advice unless expressly agreed in writing.

16. Services, consultations and showroom or factory access

Service descriptions, inclusions, appointment requirements, fees and credits are stated on the relevant service page or quotation. Travel, accommodation, visas, personal insurance and purchases not expressly included remain the customer’s responsibility.

Appointments may need to be rescheduled for safety, factory availability, public holidays, travel disruption or events outside reasonable control. We will offer a reasonable alternative. Service fees may be non-refundable after substantial preparation or performance begins, to the extent stated before purchase and permitted by law.

Recommendations, supplier introductions, showroom selections and design suggestions are advisory. Final purchasing, measurement, compliance and suitability decisions remain with the customer unless Furnible has expressly accepted responsibility for a defined professional service.

17. Promotions, discounts and gift instruments

Promotions are subject to the stated period, eligibility, stock and exclusions. Unless stated otherwise, promotions cannot be combined, applied retrospectively, exchanged for cash or used for shipping surcharges, taxes, services or prior orders. We may correct an obvious promotional error and may cancel fraudulent or abusive use.

A discount does not reduce statutory rights or the standard of product promised. Credits, vouchers or gift instruments are subject to any separate terms disclosed when issued and to applicable expiry and unclaimed-property laws.

18. Reviews, submissions and customer content

You retain ownership of photographs, videos, reviews and other content you submit. If you submit content specifically for publication, tag Furnible in a way that reasonably invites reposting, or separately consent to use, you grant us a non-exclusive, worldwide, royalty-free licence to reproduce, edit for format, display and use that content for Furnible marketing and customer support. You may withdraw permission for future use by contacting us, although we may retain records required for legal or evidentiary purposes.

You must not submit unlawful, defamatory, misleading, infringing, confidential or malicious content. We may moderate or remove content for legitimate reasons, but we are not required to publish every review. We will not edit a review to change its substantive meaning.

19. Intellectual property

The website, Furnible name, logos, product names, original photographs, videos, text, layouts, catalogues, design materials, software and other content are owned by or licensed to Furnible and are protected by intellectual-property laws. You receive a limited, revocable, non-transferable right to use the Services for personal or authorised business purchasing purposes.

You must not reproduce, distribute, sell, reverse engineer, remove rights notices from, or commercially exploit Furnible content without written permission, except where law permits. Trade customers may use approved product assets solely to market genuine Furnible-supplied products and must stop using them when requested or when the commercial relationship ends.

20. Third-party services and links

The Services may use or link to Shopify, payment providers, WhatsApp, social media, logistics portals, maps, analytics tools and other third-party services. Those services may have separate terms and privacy notices. Furnible is not responsible for an independent third party’s content or conduct, but this does not remove our responsibility for providers acting on our behalf where the law makes us responsible.

21. Service availability and electronic communications

We do not guarantee uninterrupted website access. We may maintain, update or modify the Services. We will take reasonable care to avoid unnecessary disruption and will not materially reduce an accepted order or paid service without providing an appropriate remedy.

You agree that notices, approvals, invoices, order confirmations and other communications may be provided electronically to the email address, account or messaging channel you provide. You are responsible for keeping contact details current and for checking spam or filtered folders.

22. Fraud, sanctions and legal compliance

We may refuse, pause or cancel a transaction where reasonably necessary to comply with sanctions, anti-money-laundering, export, customs, product-safety or other legal requirements, or where there is credible evidence of fraud or unauthorised payment. We will handle any refund in accordance with law and may provide information to payment providers or authorities where required or permitted.

23. Force majeure and events outside reasonable control

Neither party is liable for delay or failure caused by an event outside that party’s reasonable control, including severe weather, natural disaster, fire, epidemic, war, civil unrest, government action, sanctions, port closure, customs hold, industrial action, cyber incident, infrastructure failure, carrier disruption or unexpected supplier shutdown, provided the affected party takes reasonable steps to reduce the impact and resumes performance when practicable.

If an event makes performance impossible or causes a delay so substantial that the main purpose of the contract is defeated, the parties will discuss a reasonable alternative. If no alternative is reasonably available, either party may cancel the unperformed portion and any refund will account fairly for goods or services already supplied and reasonable non-recoverable work completed for a custom order, subject to mandatory law.

24. Liability

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, wilful misconduct, death or personal injury caused by negligence, breach of confidentiality, infringement of another party’s intellectual property, or any liability that cannot lawfully be limited.

For consumer purchases, our liability is determined by applicable mandatory consumer law. Any exclusion or limitation in these Terms applies only to the maximum extent permitted and must not be read as reducing a non-excludable guarantee or remedy.

For a business purchase, and only to the extent permitted by law, neither party is liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed. Furnible is not liable for a customer’s lost profit, lost revenue, lost opportunity or project delay except to the extent caused by Furnible’s wilful misconduct, fraud or liability that cannot be limited. For direct loss arising from a business order, Furnible’s aggregate contractual liability is limited to the amount paid for the affected goods or services, except where a higher liability cannot lawfully be limited or is expressly agreed in writing.

You must take reasonable steps to minimise loss. Furnible is not responsible for loss caused by inaccurate measurements, unsafe access, unsuitable site conditions, customer-supplied materials, unauthorised modification, misuse, failure to follow care instructions or use outside the product’s disclosed purpose, except to the extent Furnible caused or contributed to the loss.

25. Indemnity for business misuse

If you use the Services for business purposes, you are responsible for a third-party claim arising directly from unlawful content, designs or instructions you supplied, your unauthorised resale representation, or your material breach of these Terms. This responsibility is reduced to the extent the claim was caused or increased by Furnible’s conduct. Nothing in this clause requires a consumer to indemnify Furnible for exercising statutory rights.

26. Privacy

Our Privacy Policy explains how we collect, use, disclose and protect personal information, including information processed through Shopify, payment providers, logistics providers, analytics and advertising tools, WhatsApp and customer-support channels. The Privacy Policy forms part of these Terms for privacy-related matters.

27. Complaints and disputes

Please first contact sales@furnible.com with your order number, the issue and the outcome you are seeking. We will review the available evidence and aim to resolve the matter in good faith. Nothing in this process prevents you from contacting a regulator, payment provider, court, tribunal or dispute-resolution body where you are legally entitled to do so.

Before starting court proceedings, each party should, where reasonable, give the other written notice of the dispute and allow at least 30 days for discussion. This does not apply to urgent injunctive relief, debt recovery where there is no genuine dispute, limitation periods, or rights that cannot be delayed by contract.

These Terms are governed by the laws of Victoria, Australia. The courts of Victoria, Australia have non-exclusive jurisdiction. If you are a consumer, this clause does not deprive you of mandatory protections or any right to bring proceedings in another forum that cannot lawfully be excluded.

28. Changes to these Terms

We may update these Terms for future use to reflect changes in law, business practices, technology or the Services. The effective date will be updated on publication. The Terms in effect when an order is accepted continue to govern that order unless the parties agree otherwise or a change is required by law.

29. General provisions

If any provision is unlawful or unenforceable, it will be read down to the minimum extent necessary or severed, and the remaining provisions continue. A delay in enforcing a right is not a waiver. A waiver must be clear and applies only to the specific matter waived.

You may not assign an accepted custom order without our written consent, which will not be unreasonably withheld where the change does not increase risk or cost. We may assign our rights and obligations as part of a genuine business restructure, financing or sale, provided this does not reduce your rights.

These Terms and the documents incorporated into the order form the entire agreement about the purchase and replace earlier discussions about the same subject, except for fraudulent statements and rights that cannot be excluded.

Headings are for convenience. Words such as including do not limit the examples that follow. A reference to writing includes email and other retrievable electronic communication.

Contact us

Email	sales@furnible.com
Customer support WhatsApp	+852 800 938 241
Website	furnible.com

Please do not send products to any address without written return authorisation. Unauthorised returns may be refused or redirected at the sender’s cost.