Refund policy

At Furnible, we take pride in the quality, craftsmanship, and character of every piece we deliver. Many of our designs are handcrafted by skilled artisans, and natural variations in finish are part of what makes each item unique.

We stand by our products, which is why we offer a 90-Day Happiness Guarantee. If something isn’t quite right, our team will work with you to make it right.

Unboxing Video Requirement for Damage Related Claims

As a condition of purchase the customer must provide a continuous unedited video recording of the entire unboxing process for any claim relating to damage upon arrival. This requirement is necessary to establish whether any alleged damage occurred during transit or resulted from handling after delivery.

The unboxing video must begin prior to the opening of the packaging and must show the item in its fully sealed original packaging. The video must then clearly capture the complete unboxing process including the removal of all packaging materials and the condition of the product immediately after it is taken out of the packaging. The recording must show all sides of both the packaging and the product.

Furnible will rely on this footage to assess the validity of any damage related claim. Claims submitted without a complete start to finish unboxing video will not be eligible for refunds returns replacements or any form of compensation because Furnible will be unable to verify the cause or timing of the alleged damage.

The customer acknowledges and agrees that failure to comply with this documentation requirement voids any entitlement to pursue a damage related remedy.

If Something Arrives Damaged

Although rare, items can occasionally arrive with damage. If this happens, please note the damage on the delivery document provided by the courier and contact us at sales@furnible.com.

When you reach out, include:

Your name (or customer name)
Sales invoice or order number
Clear photos of the damage (both close-up and full-view)

Please note that while delivery drivers may take their own internal photos, these are not always accessible to our team. Providing your own documentation helps ensure a smoother and faster resolution.

Change Of Mind Returns

If you change your mind, you may return your order within 90 days of delivery under our Happiness Guarantee. Returns must be in their original condition and packaging, unused, unassembled, and free of damage.

A 10% restocking fee applies to cover handling, inspection, and storage. Original shipping fees and return shipping costs are non-refundable and are the responsibility of the customer.

To initiate a return, contact us at sales@furnible.com within 90 days of receiving your order. Please provide your invoice number, name, and contact details, and our team will guide you through the process.

Non-Returnable Items

Certain items cannot be returned for change of mind due to their nature. These include:

Made-to-order or custom furniture
Bedding, textiles, pillows, and mattress products
Personalised items
Orders placed for commercial or non-domestic use

Cancellations

If you wish to cancel your order, please contact us immediately at sales@furnible.com or call (02) 9158 0689.

Cancellations are assessed on a case-by-case basis, depending on whether the order has already been manufactured, imported, or dispatched.

Not sure about your purchase? Our concierge team is here to help you make the right choice from the beginning, offering fabric samples, finish advice, and interior styling guidance.