Contact information
Official contact details and the best way to reach the Furnible team.
Effective date: 15 August 2026
Issued by Furnible Pty Ltd, an Australian proprietary company. Furnible Pty Ltd is the contracting seller responsible for orders accepted through this website, including fulfilment, customer service, eligible refunds and warranty obligations.
Important: This document must be read together with any product page, quotation, invoice, order confirmation and other Furnible policy expressly incorporated into your purchase. Nothing in this document excludes rights or remedies that cannot lawfully be excluded.
We are here to help
Whether you are selecting a product, planning a full-home furnishing order, checking delivery progress or requesting after-sales support, our team is available through the channels below. Please include your order or invoice number when contacting us about an existing purchase.
Official company information
| Detail | Information |
|---|---|
| Legal name | Furnible Pty Ltd |
| ABN | 34 684 586 490 |
| ACN | 684 586 490 |
| Company type | Australian Proprietary Company, Limited by Shares |
| Website | furnible.com |
| Customer service email | sales@furnible.com |
| Customer support WhatsApp | +852 800 938 241 |
Customer service
Email: sales@furnible.com
WhatsApp: +852 800 938 241
We aim to acknowledge ordinary enquiries within one business day. Complex quotations, technical questions, freight investigations, warranty assessments and public holidays may require additional time. Response targets are not guaranteed service levels.
What we can assist with
| Enquiry | Information to include |
|---|---|
| Product and material questions | Product name or link, required dimensions, preferred material or finish, destination country and any deadline. |
| Quotation or full-home furnishing | Floor plan or room dimensions, product list, quantities, style references, destination and intended use. |
| Existing order | Customer name, order or invoice number and the specific question. |
| Shipping and delivery | Order number, delivery address, local contact and any access or appointment requirement. |
| Damage, fault or missing item | Order number, delivery date, description, full-view and close-up photographs, packaging photographs and continuous unboxing video where relevant. |
| Return request | Order number, delivery date, reason and photographs showing current product and packaging condition. |
| Trade or commercial enquiry | Company name, contact person, project type, quantities, destination, programme and business credentials if requested. |
| Privacy request | Use the subject Privacy Request and state your country, the right being exercised and the information involved. |
Returns and warranty claims
A message to customer service does not by itself authorise a return. Wait for written return approval, the correct facility address and packing or collection instructions. The Refund and Returns Policy and Warranty Policy explain the evidence and process.
Delivery and access updates
Tell us as early as possible about address changes, stairs, restricted parking, loading rules, islands, remote roads, small lifts, construction sites, cranes or other specialist access. A change after dispatch may be impossible and may cause additional carrier costs.
Payment security
Use only payment instructions shown on Furnible checkout, a verified Furnible invoice or a separately verified communication from our team. Bank details can be targeted by fraud. If payment instructions change, verify them through a previously known contact channel before transferring funds.
We will not ask for your account password or complete card number by email, WhatsApp or social media. Report suspicious messages to sales@furnible.com before taking action.
Media, partnerships and content
For creator, media, partnership or authorised asset requests, contact sales@furnible.com and clearly identify the organisation, channel, proposed use, audience, timing and requested product or material. No use of Furnible intellectual property is authorised merely because an enquiry has been submitted.
Complaints
To make a formal complaint, use the subject Formal Complaint and include the order number, key dates, supporting evidence and the outcome you are seeking. We will review the matter in good faith. You remain free to contact any regulator, payment provider, court, tribunal or dispute-resolution body available under applicable law.
Important notice
Always use the latest contact information published on furnible.com or supplied directly by Furnible Pty Ltd.